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TERMS & CONDITIONS
THE FOLLOWING TERMS AND CONDITIONS GOVERN YOUR USE OF THE SENSIBO WEBSITES, THE SENSIBO PRODUCTS AND SERVICES OWNED AND OPERATED BY SENSIBO INC., A COMPANY BASED IN DELAWARE, UNITED STATES OR ITS PARENT COMPANY ("SENSIBO"). BY USING THIS SITE YOU AGREE THAT YOU HAVE READ AND UNDERSTOOD THESE TERMS AND CONDITIONS AND YOU AGREE TO BE BOUND BY THEM, AND TO COMPLY WITH ALL APPLICABLE LAWS AND REGULATIONS REGARDING USE OF THIS SITE. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, PLEASE DO NOT USE THIS SITE, PRODUCTS OR SERVICES.
Sensibo reserves the right to make changes to the Sensibo website, Sensibo products and Sensibo services (collectively “The Products”) and to these terms and conditions at any time. Your continued use of this site, the products and services will constitute your acceptance of any new or amended terms and conditions.
RESTRICTIONS ON USE
The audio and visual information, documentation, data, software, products, services, material and related graphics available on the Sensibo site, products and services ("Materials") are provided by Sensibo. The Materials contained on the site, products and services are protected by copyright laws, international copyright treaties, and other intellectual property laws and treaties. Sensibo alone shall own all rights, title and interest evidenced by, embodied in, and/or attached/connected/related to the Materials.
Sensibo grants you permission to display, download or print portions of the Materials appearing on The Products solely for informational and non-commercial use or to place an order with Sensibo, provided that you do not modify, reproduce, edit, distribute, display or make any other use of the Materials, in any form or by any means without Sensibo's prior written consent and provided further that you retain all copyright and proprietary notices as they appear in such Materials. The permission granted to you herein shall terminate if you breach any of these terms and conditions. Unauthorised use of any of these Materials is expressly prohibited by law, and may result in civil and criminal penalties.
You may not use any content contained in the Materials in any manner that may give a false or misleading impression or statement as to Sensibo or any third party referenced in the Materials. You agree to use The Products and the Materials accessible via The Products only for lawful purposes. You may not use robots, crawlers or similar applications to collect and compile content from The Products, for the purposes of competing with any services or products provided by Sensibo, or in such ways that might impair or disrupt the site’s or The Products’ functionality.
WARRANTIES AND DISCLAIMERS
This Products and the Materials and products on the site and The Products are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Sensibo disclaims all warranties, express or implied, including, but not limited to, implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement of any third party intellectual property right. Sensibo does not represent or warrant that the functions contained in The Products will be uninterrupted or error-free, that the defects will be corrected, or that The Products or the servers that make The Products available are free of viruses or other harmful components. Sensibo does not make any warranties or representations regarding the use of the Materials in The Products in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
LIMITATION OF LIABILITY
In no event shall Sensibo be liable for any damages whatsoever, including but not limited to, indirect, special, incidental or consequential damages, whether in an action of contract, negligence or other tortious action resulting from use of, or the inability to use, The Products or arising out of the use or performance of the Materials available on The Products, regardless of whether Sensibo or an authorised Sensibo representative has been advised of the possibility of such damages. In the event that, notwithstanding the foregoing, Sensibo is found liable to any user of The Products for damages from any cause whatsoever, and regardless of the form of the action (whether in contract, tort (including negligence), product liability or otherwise), the maximum aggregate liability of Sensibo to you arising in connection with these terms and conditions shall be limited to the amount paid for The Products in the twelve (12) months prior to the accrual of the applicable claim.
SPECIFIC NOTICE REGARDING LINKS TO THIRD PARTY WEBSITES
The trademarks, service marks and logos used and displayed on The Products are registered and unregistered trademarks and service marks of Sensibo and others. All other registered and unregistered trademarks used on The Products are the property of their respective owners. Except as provided herein, you are not granted, expressly or by implication, estoppel or otherwise, any license or right to use any Sensibo trademark, service mark or logo used or displayed on The Products without the prior express written permission of Sensibo. When used with Sensibo's permission, all trademarks must be identified as trademarks of Sensibo using the appropriate symbol (e.g., ™ or ®) at the first occurrence in the text of any published printed or electronic communications.
TRADEMARKS
Sensibo and third parties on its behalf use a variety of industry-standard security technologies and procedures to help protect your personal information from unauthorised access, use, or disclosure. Despite these measures, you should know that Sensibo cannot fully eliminate security risks guaranteeing that the services will be immune from any wrongdoings, malfunctions, unlawful interceptions or unauthorised access to the information stored therein and to other information security risks. When you place orders or access your personal information, Sensibo offers the use of a secure server. All sensitive information you supply is transmitted via Secure Socket Layer (SSL) technology, ensuring that your data is safe and secure.
TERMS TERMINATION
These terms and conditions are applicable to you upon your accessing The Products and/or completing the purchase order. These terms and conditions, or any part of them, may be terminated by Sensibo without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability and Jurisdiction and Governing Law, shall survive any termination.
NOTICE
Sensibo may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Sensibo.
JURISDICTION AND GOVERNING LAW
These terms and conditions shall be exclusively governed by the laws of the State of New York, United States without regard to the choice or conflicts of law provisions thereof, and any disputes, actions, claims or causes of action arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts in New York, United States. You agree to waive all defences of lack of personal jurisdiction and forum convenience and agree that due process may be served in a manner authorised by applicable law or court rule.
CONTACT INFORMATION
All requests for further information or for permission to reproduce any portions of the Materials in addition to the permission granted above should be directed to: support@sensibo.com
Terms Of Sale
The following terms and conditions shall govern the order, sale and delivery of all products and services of Sensibo Inc. and/or its parent company (the “Company”) to customers ("Customers"). These standard terms and conditions may be updated by the Company from time to time. Any different, conflicting or additional terms or in any purchase order or other writing from a Customer shall be of no force or effect unless acknowledged and executed by an officer of the Company.
Shipping & Refund Policy
Shipping
Pre-sale orders begin processing as soon as the item is in stock and fully received. You can expect your order to ship 1-3 days after the item is received in stock. Please allow extra days during holiday seasons. You will receive notification of any delay or cancellation of your order.
Free Shipping terms are territory dependence and may change from time to time. Local duties and taxes that are imposed on your order at time of delivery are not reflected in our prices. Please consult your local customs office for more details about your country's duties and taxes.
Payment Methods
Our online store accepts Visa, Mastercard, Amex, Discover, JCB and Diners Club. We also accept PayPal, including PayPal Express checkout.
Returns
We sincerely hope that you enjoy your purchase; however, if you would like to return your merchandise, we will gladly help you with the process. Please review the guidelines below prior to your return to ensure that your merchandise is eligible for a return/refund.
- Merchandise must be returned within 30 days of the date of delivery.
- Merchandise returned must be in new/unused condition and in the original packaging.
- To complete your return, we require a receipt or proof of purchase.
- Shipping cost & shipping sales tax incurred for returns are non-refundable and within the customer’s responsibility.
In order to return Sensibo, please contact support@sensibo.com
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed and credited to your account within approximately 10 business days from the date the return is received by Sensibo.
Damaged Goods
Defective and/or damaged items must be reported to Sensibo within 30 days of the date it was received and will be exchanged for the same item. Please contact us at support@sensibo.com if you would like to replace your item.
Pre-sales
For items that are sold on pre-order status, your account will be charged at the time that your order is placed. If you choose to cancel your order before it ships and within 30 days of purchase, you will be credited in full. Please contact us at support@sensibo.com if the credit has not been received. If you choose to cancel your order after it has been shipped, please follow the return policy and guidelines.
Restrictions on the use of products & API
Customer may use up to 15 Sensibo devices in the app or with the API as part of their personal use. Adding more than 15 devices requires a commercial license. Please contact sales@sensibo.com for more information.
Sensibo reserves the right to restrict any API endpoint for 3rd party use, and to rate limit the number of calls to the API at any time.
Service Availability
Sensibo will use reasonable efforts to ensure that the Service is available twenty-four hours a day, seven days a week. However, there will be occasions when the Service will be interrupted for maintenance, upgrades and emergency repairs or due to failure of telecommunications links and equipment. Sensibo will take reasonable steps to minimize such disruption where it is within Sensibo's reasonable control. You agree that Sensibo will not be liable in any event to you or any other Party for any suspension, modification, discontinuance or lack of availability of the Service. You shall be responsible for obtaining and maintaining any equipment or ancillary services needed to connect to, access otherwise use the Service.
Sensibo AI Assistant Terms of Use
For product features relying on OpenAI's API, Sensibo may rate limit, restrict and even disable the integration and product offering at any time.
Mobile Terms of Service
For Mobile & SMS Marketing Terms of Service please click this link.
Sensibo's use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
Google and Google Nest are trademarks of Google LLC.
OpenAI and ChatGPT are trademarks of OpenAI OpCo, LLC.
Last Updated: Jan 23rd, 2024